Pho 25

Kay Spencer 2 months ago

I have eaten at this restaurant at least 10 times before and have ordered the exact same large brisket pho with extra brisket every time, which is why this experience was so disappointing. This was my first time ordering through DoorDash. I ordered a large brisket pho and paid an additional $6 for extra brisket. When my order arrived, it was obvious that the extra brisket was missing. Since I’ve ordered this exact meal so many times, I know what the portion with the extra brisket is supposed to look like. I called the restaurant to let them know the extra brisket was missing, expecting they would make it right. Instead, I was placed on hold while they spoke with the cook. When the employee returned, he simply told me the cook said the extra brisket had been included. Rather than listening to a loyal customer or trying to resolve the issue, they insisted I had received what I paid for. It wasn’t about the $6, it was about the customer service. Mistakes happen, but the way they’re handled makes all the difference. Instead of acknowledging that an error could have been made or offering any type of resolution, my concern was completely dismissed. After being a repeat customer, I ex

H D 6 months ago

I had a great experience dining here. The pho was excellent, with a rich and flavorful broth, fresh ingredients, and generous portions. Everything tasted authentic and very well prepared, and it was clear the restaurant takes pride in the quality of their food. I especially want to recognize our server, Derrick, who truly made the visit even better. He was extremely professional, friendly, and attentive throughout the entire meal. Derrick made sure our table was always taken care of, checked in at the right times, and had a very welcoming attitude that made us feel comfortable and appreciated as guests. His level of service really stood out and showed how much he cares about providing a great experience for customers. Great food and outstanding service from Derrick. I would definitely recommend this place and look forward to coming back.

Joe Cho 7 months ago

I recently visited Pho 25 in Savannah and had a pleasant experience overall. The interior was very clean and had a modern Vietnamese vibe, which made the atmosphere feel fresh and inviting. The service was good, and I appreciated that they bring out bottled water when we asked for water, which is a nice touch. Our food also came out quickly, which was great. The spring rolls and pho ingredients looked fresh, but the broth didn’t have the deep, rich flavor I was hoping for. It was decent and about average in taste. Still, it’s a clean and comfortable spot with friendly service, and I’d be open to trying other dishes next time.

Gordon Alexander Fallon 8 months ago

This place has a lot of promise and the reason they are not receiving a five star is thet need to train their servers better. I was out with my friend and the restaurant was half empty. I had brought a card game to play and wanted to take my time. We ordered our appetizers and then our food. One of our appetizers would take 15 minutes and we were asked if we wanted our Pho served before our appetizers. We said no. He still brought out the veggies for the pho before the appetizers had arrived. Then as soon as we got out appetizers, he brought out the pho. The server needs to learn to read the table. If we are eating the appetizers, then don't get the main entree. With a entree like pho that has a short preparation time, he could have waited cleared dirty dishes then placed the order for the pho in. Next, we asked for the desserts, he did not know them and we requested a menu. In the menu, there are only two desserts listed one being the dessert special of the week. We asked what it was. The server said they did not have any specials. This means there was only one dessert available. Could he not had just told us what the dessert was? Again, this falls on poor training by ma

Andrew Conger 8 months ago

My partner and I tried out Pho 25 today on a whim. We love pho and saw that it had really good reviews, well those reviews are true! We entered to a very warm environment with friendly front of house staff. We were sat quickly, and our server was fast to check on us. We started with the fresh limeade and spring rolls. Both were delicious, with the spring rolls, try the carrots and onions from the orange sauce with it. It really levels it up. For entrees we both got the P1, which was lovely! The broth with rich, with plenty of beef to accompany everything. We were surprised to see it arrive with lemons instead of limes, but that didn’t detract from the experience. The basil, jalapeños, and bean sprouts were very fresh and delicious with the pho! Our only reason for 4 stars instead of 5 is the prices. We felt that the serving size for the price was off. Otherwise, we genuinely enjoyed our experience. Definitely give this place a shot if you’re in the mood for pho!